Let us clear your to do list
Ask yourself these questions...
Are you a busy mental health professional with little time and energy to focus on balancing administrative tasks and seeing clients?
Do you find yourself spending more time on practice management than clinical services and growing as a therapist?
Are you struggling with trying to figure out how to perfect the balance of seeing clients and completing administrative tasks, without burning out?
Do you dream about spending more time growing and working on, rather than in your business?
If you answered yes to any of the above,
let Uplift Virtual Assistants be your helping hand.
By partnering with Uplift Virtual Assistants, you will:
Have more hours available to provide clinical services and refine your skills
Have more time in your week for you!
Spend less time on the phone and internet with insurance companies
Spend more time mentoring and developing your staff
Be able to spend more time on self-care, with your family, friends, and pets
We know that you are a busy clinician and practice owner. You started your practice to fulfill your dreams and goals and somewhere along the way you have become overwhelmed with administrative tasks. If you find yourself spending countless hours working in your practice instead of on your practice, let us be your helping hand.
From the client’s first contact, we will engage supportively and empathically, reflecting the culture of your practice and creating an inviting experience. We will discuss your practice, match the client with the the right clinician, enter their information into your chosen EHR, complete insurance verification, and schedule the first appointment. A seamless introduction to your practice will help your client realize that they made the right choice in choosing your practice. Uplift Virtual Assistants' use their customer service skills in guiding clients through the onboarding process prior to their first appointment and what to expect from your practice. We also respond to potential client outreach and follow your policies regarding waitlists, referring to other practitioners, conducting new client screenings, tracking data, and retuning new client and current client phone calls/emails.
Being an insurance based practice comes with an added layer of administrative tasks: insurance! Assisting client's in understanding their in network and out of network benefits as well as mental health coverage is sometimes an overwhelming tasks - let alone being able to gather the information to provide! Let Uplift Virtual Assistants verify client benefits via the online portals and/or the phone. You don’t need to be on hold waiting to verify benefits. Let us do the legwork for you. We have experience in verifying deductibles, copay/coinsurance, pre-authorizations, telehealth coverage, etc.
Insurance Claim Issues
Do you have outstanding payments from insurance companies and you are guessing that something went wrong with the claim? Do you have difficulties finding time in your day to be able to research the issue and attempt to rectify it? We know that sometimes claims don’t get paid correctly or can be denied. We will do the research to see what is happening with the claim. Does it need to be resubmitted? Was it billed incorrectly with the wrong Place of Service? Has coverage elapsed? Claim issues can take a large chuck of your time that you could be devoting to your practice. We will assist you in rectifying these issues.
All mental health and wellness practices have various tasks that need to be completed to keep business running smoothly. Sometimes you might feel pulled in a million directions. Have an idea of what we can do for you? Get in touch and let's figure out how we will support you. We complete yearly HIPAA compliance training and will sign a BAA!
Here are tasks that we currently complete for our clients:
Create and maintain referral lists
Running reports in your EHR/Practice Management
Following up regarding outstanding client balances or missing progress notes
Assisting in screening employee applicants for hire
Following up with insurance companies regarding credentialing/contracting
Gathering and entering data for your KPIs
We wanted to make our pricing simple - thus we offer package pricing with a set number of hours each month.
Hours do not roll over.
Each package also includes access to our task management system to easily add tasks and check in on the progress of certain tasks, monthly summary report detailing the hours dedicated to each task, and monthly invoicing.
In addition to our packages we also offer 1 time Project Pricing that is based on the scope of your project. This will be detailed in your proposal. Examples of Projects that we have completed for clients: creating resource library for social media posting, creating claims issues tracking sheet)
Believe that you need less than 10 hours a month? No problem! We also offer hourly pricing.
10 Hours Per Month
1 Hour Complimentary Onboarding
15 Hours Per Month
1 Hour Complimentary Onboarding
25 Hours Per Month
2 Hours Complimentary Onboarding
35 Hours Per Month
2 Hours Complimentary Onboarding
50 Hours Per Month
3 Hours Complimentary Onboarding
Ready to learn more? Let's set up a Discovery Call.
Uplift Virtual Assistants started with a common passion: mental health and wellness. Nancy and Beth met in a non profit agency while Nancy was providing administrative and front desk support in a behavioral and mental health clinic and Beth was completing her therapy practicum. They became fast friends and often joked that Nancy would provide the administrative support once Beth opened her own practice. Fast forward 12 years, Uplift Virtual Assistants is founded. From the administrative to the clinical, we understand the importance of mental health and serving your communities and ideal clients.
Our experiences in various mental health agencies and practices have solidified our values in creating open and honest relationships with our clients. We value the trust our clients place in us and we do our best to swiftly manage administrative tasks, interact professionally and empathically with clients and staff, and ensure practices run smoothly and efficiently.
Our goal is help support your practice by handling the administrative tasks that take a large chunk of your time. Your skills and expertise should be focused on outstanding clinical care, while our skills and expertise will be focused on supporting your practice. We can't wait to grow with you and support your visions - wherever that will take you - once you have more time!